Document version V.01 

Last update date: June 2nd, 2021 

 

Introduction 

Thanks for shopping at Newtech Store. We strive to let you get an enjoyable shopping experience with us.  

Please note that nothing in this policy is intended to limit your statutory rights in any way. 

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, please check the below policy for more details.

  

Returns 

You can return a product for up to 30 days from the date you receive it. To be eligible for a return, any product you return must be in the same condition you received it and in the original packaging. The product needs to have the receipt or proof of purchase as well as the tracking number. 

 

Refunds 

Once we receive the product, we will inspect it and notify you that we have received the returned item. We will immediately notify you of the status of your refund after inspecting and accept the item. 

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 3 to 15 banking ( business ) days depending on your card issuer's policies. 

 

Returns Shipping 

The return process has reasons and based on this reason we decide who will afford the return shipping cost, please check the below details . 

Newtech bears the cost of returning the product through the shipping company if the device malfunctions in the first month of receiving it.
After a month, the product must be returned to our warehouse through the customer, and he is the one who bears the shipping costs for the product.

SN	Return Reason	Who will pay?
01	Wrong Item or description	Newtech will pay for the return shipping
02	Damaged item or packing	Newtech will pay for the return shipping
03	Technical faulty	Newtech will pay for the return shipping
04	Missing items or accessories	Newtech will pay for the return shipping
04	Customers change his mind	Customer will pay the shipping cost

 

 

Preparing your products for a return 

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products. 

• Package your products safely and securely for protection during transit. 
• Clearly mark your return reference number on the outside of the parcel; and 
• Include all accessories and parts that were sold with the product. 

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether. 

 

Not what you ordered? 

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, kindly notify us. We will collect the product from you at no charge. 

If the product is missing any accessories or parts, you will need to follow the process set out in the section below. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 15 days of the return (or refund you if that is your preference). 

 

Products damaged or items missing on delivery 

Should a product be damaged or missing any parts or accessories at the time of delivery/collection, please notify us within 7 days of such delivery/collection. 

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). 

 

Defective products 

We do our best to ensure that the products we deliver to you are of high quality, and in good working order, and without defects. If your item is damaged or defective, you can return the product back to us at no charge within the first 30 days. 

In most cases, you'll be able to choose to get a refund or have a replacement sent to you. If the replacement option isn't available, choose the Refund option. 

If your item breaks outside of the return period, a part is missing, or if you have difficulty or questions about using the product, we recommend contacting the manufacturer. 

The following will NOT be regarded as defects and will not entitle you to a return: 

• Faults resulting from normal wear and tear; 
• Damage arising from negligence, user abuse, or incorrect usage of the product; 
• Damage arising from electrical surges or sea air corrosion; 

• Damage arising from a failure to adequately care for the product; 
• Damage arising from unauthorized alterations to the product; 
• Where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you. 

 

Standard Warranty 

In case that defects occur in the product after 30 days, which is the specified period for replacement or return, the product will be covered by the warranty policy, please check our warranty policy to get more information about your product warranty. 

 

Contacting Us 

If you have any questions about this shipping policy, the practices of this website, or your dealings with this website, please contact us using the following details: 

Full name: Newtech Trade Est. 

Email address: support@newtechstore.com 

Postal address: Muheet Street, Al Nadheem, Riyadh City, Saudi Arabia